Klaviyo empowers B2C brands to connect, serve, and grow with unified AI-driven marketing, service, and analytics across every customer channel.
Klaviyo is an AI-first CRM designed for B2C brands, unifying marketing automation, analytics, and customer service into one powerful platform. Ideal for ecommerce and retail, Klaviyo's AI agents help streamline omnichannel support and marketing. Its real-time data platform, advanced segmentation, and omnichannel capabilities set it apart for those seeking scalable, intelligent customer engagement.
Klaviyo unifies data, marketing automation, analytics, and customer service in a single AI-first CRM—supporting omnichannel campaigns across email, SMS, WhatsApp, push, and more.
B2C brands, ecommerce businesses, retail, restaurant marketing, wellness, enterprises.
Disjointed marketing and support workflows make it difficult for teams to deliver fast, personalized customer experiences at scale.
With Klaviyo, brands have an AI-first CRM that brings together customer data, automation, analytics, and AI-driven agents to ensure every interaction fuels growth and loyalty.
See what users are saying about klaviyo across major review platforms.
G2
1,000 reviews
Capterra
800 reviews
GetApp
600 reviews
Trustpilot
500 reviews
"Klaviyo’s AI agents make it much easier to manage support and marketing from one place."
Verified User
Marketing Agency
"Having all channels and customer data unified helps us offer better, faster service to customers."
Verified User
Tech Company
Review summaries are based on publicly available feedback from major review platforms. Ratings and reviews may have changed since compilation. Always check the latest reviews before making a decision.
Discover if klaviyo is the right fit for your team, company, and industry.
Automate targeted, personalized email campaigns to increase engagement and drive sales.
Use AI agents to manage customer queries on email, SMS, WhatsApp, and more—from one helpdesk.
Segment audiences with rich data and deliver highly relevant content and support.
Leverage AI-powered predictive analytics to optimize campaign and support outcomes.
A comprehensive look at the features that make klaviyo stand out.
AI support and sales representative for shoppers.
→ Automates answers to customer queries and escalates complex requests, reducing support workload and response times.
Centralized tool for support/service interactions.
→ Gives teams a single place to manage and resolve customer issues across all channels.
Email, SMS, WhatsApp, mobile push, and RCS marketing.
→ Engage customers on their preferred channels for seamless experiences.
Combine and centralize customer, product, and interaction data.
→ Enables deeper personalization and more effective marketing/support strategies.
Create advanced audience segments for targeting.
→ Send relevant messages and support at the right time, increasing satisfaction and conversion.
Analyze results of marketing campaigns.
→ Track performance and understand what drives customer engagement.
Automate marketing messages and customer journeys.
→ Saves time while ensuring timely communication and support.
Connect with 350+ apps and platforms.
→ Integrate with your e-commerce, payment, and messaging stacks for data-driven service.
Connect klaviyo with your favorite tools and workflows.
Connect Klaviyo to your stack and automate workflows using a robust public API.
Connect with over 350 apps and platforms via the Klaviyo App Marketplace for enhanced data and workflow integration.
Seamless integrations mean customer support AI agents stay accurate, timely, and contextual—making every interaction more relevant and effective.
Support is available via email, with access to an extensive knowledge base and an active community forum providing help and resources.
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Common questions about klaviyo answered.
Yes, Klaviyo offers a free plan with up to 250 active profiles, 500 email sends per month, and 150 SMS/MMS credits per month.
B2C brands, ecommerce businesses, retailers, and enterprises aiming for smarter, scalable customer support and omnichannel marketing.
Organizations needing B2B CRM features or extensive live chat/phone support.
If you want to centralize your marketing and customer support with AI-powered tools, Klaviyo stands out for B2C brands. Its unified data platform and powerful integrations support rapid growth and improved customer relationships. For teams seeking robust voice or live chat support, additional tools may be needed.
Start with Klaviyo’s free plan and see how AI agents can transform your customer support.Disclosure: This page may contain affiliate links. We may earn a commission at no extra cost to you.